The system will guide you to download and install the ProctorU Logmeinrescue applet on your machine. If your computer has very restrictive settings for downloading/installing software, you may need to adjust them to allow this step to occur. Please note that ProctorU’s live proctoring software is only compatible with Microsoft or Mac OS on laptops or desktops. Chromebooks, Linux, and tablets, other than those provided by LSAC, are not compatible. You will need administrator rights to download the required software on test day. If you do not have administrator rights, you will need to use another computer.
Cubby shelves stacked with Legos peeked into the frame. Olsen has low, heavy brows and the clipped hair and broad shoulders of a onetime jock. He spent his undergraduate years at Arizona State University, studying aerospace engineering and competing in hackathons.
Exam Design
It is possible that you or someone else with access to computer may have disabled the webcam for security reasons or the webcam has been disabled by the security program on your computer. Under Input Devices, make sure the microphone that you want to use is listed here. For example, if your webcam has a microphone, you should see it here. Scroll down the Go Now System list in the left menu and select Sound.
The apps and processes running in the background could be interfering with your webcam. For example, if you’re running Teams and you previously attended a video call on Skype, make sure to exit Skype completely before joining a new meeting on Teams. Also close any video or photo programs that may be running.
- The testing is done directly on the Teams app and you don’t need any external software or tool to get either of these done.
- When it comes to online testing, these “proxies” can be located in other countries around the world.
- Close any other unused apps, particularly those that have access to your webcam.
- Mettl does not have the capability to detect open tabs on your computer.
This feature is supported for Windows and Mac clients only. Teams Background Blur setting is not saved after disconnecting or logging off of the desktop or when Teams service is restarted. For Windows, end users can deactivate Media Optimization using the client settings.
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This is helpful for preventing bad people from activating your webcam remotely but can be overlooked when trying to use the webcam for video conferencing. If your model has a kill switch, make sure it’s switched on. The camera was working fine in Microsoft Teams meetings last week.
Completely new user interface with a dark and light mode aimed to improve usability and your live video production. You have multiple monitors and you recorded the wrong one. Make sure that the Userfeel app will record the monitor with the browser in it.
We also encourage you to share your concerns with your exam administrator ahead of your exam. While you may get flagged for some background noise, Proctorio ultimately leaves it up to your exam administrator to decide whether this noise constitutes a breach of exam integrity. No, Proctorio does not require test takers to use biometric information or share additional PII to enter an exam, beyond what is already required by the assessment platform or institution. Instead, test takers simply log in to their institution’s LMS or assessment platform to access their exam.